Building capacities – Build the capacities and tools necessary to address complex challenges within public administrations and among stakeholders. Those involved in leading transformations need to be equipped with capacities that allow them to envision long-term plans as well as the agility to adapt to sudden changes in conditions and emerging knowledge. to be able to design, implement, monitor, and evaluate missions. More specifically, capacities are needed for:
I. Designing missions addressing socio-technical systems (long-term vision) and processes that are inclusive and build legitimacy around the priorities and goals set.
II. Coordination including both having facilitation skills (not only single events but continuously throughout the process) and the ability to understand and process different types of expertise (e.g., technical information and data vs values), different timelines (e.g. technological innovations, business plans, social-behavioural change) and expectations.
III. Allowing for reflexivity, continuously monitoring the progress, the global context (e.g., markets, social trends, technological innovations, etc.), and evaluating objectively and inclusively the results and challenges. This process or reflexivity needs to be followed by a process of recalibrating the goals and timelines set and the means to achieve them. This may entail changing focus from technical to institutional solutions, for instance.